Privacy Policy

We are Plate Trader Ltd (referred to as "we" throughout this notice) of 353 Halliwell Road, Bolton, BL1 8DF, United Kingdom.

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data, and keep it safe. It sets out how we intend to use your information, who we may share it with, what rights you have about the use of your information and how you can control what personal information we collect from you.

We know that there's a lot of information here, but we want you to be fully informed about your rights, and how we use your data.

This privacy notice is applicable when you order from us, contact us by email or telephone, browse our website, complete a survey or any research, create an online account, enter a competition, subscribe to any marketing, engage with us on any social media platform or write to us.

We hope the following information will answer any questions you have but if not, please feel free to get in touch with us.

 

1. What sort of data do we collect?

We may collect the below information about you:

In many instances you are providing data and information you knowingly provide to us, for example when you place an order, you provide us with your shipping and billing address, phone number and email address. Another example being when you contact us, we have records of what you wrote to us, and we also have the contact details you provide that enable us to reply to you.

Some personal data is collected indirectly through the use of cookies, for example when you browse our website, this data helps us to understand your browsing experience.

In some cases we may collect additional data that is available publicly, to help with market research and to improve our business.

In rare cases, we may request additional data from you such as forms of ID, to prevent fraud and suspected illegal activities.

 

2. How and why do we use your data?

General uses of your data

Your data may be passed to your bank from one of our payment providers, and your bank then confirm whether or not they think it is you using your credit or debit card. We do this to prevent fraud and theft.

For example, when a public or legal authority requests this information from us. This could be in relation to fraudulent activities or other suspected illegal activity.

Marketing and promotions

Direct promotional communications

We want to bring you offers and promotions that are most relevant to your interests at particular times. We may send you texts, emails and postal mail to update you on these offers, promotions and events.

As always, you can opt out of this form of marketing by following the below steps. However, this may not stop us communicating with you in other ways such as advert updates.

Automated marketing and other advertisements

After you have visited our website and/or browsed a number of products, you may then see online marketing banners or advertisements on some other websites that allow these adverts to be displayed.

We use trusted external advertising agencies that use pixels, cookies and other technology to provide us with advertising services including re-marketing and automated marketing.

We may also analyse your purchase history with us to serve you with the best possible product recommendations and services. For example, if you are subscribed to our email marketing, you may receive an automated email that's relevant to you and products you might like. You can unsubscribe from these emails using the above instructions under the direct promotional communications header.

 

3. Sharing data with third parties

Sometimes we share your data with trusted third parties. For example applications we utilise on our website that help your overall experience with us.

Here's the policy we apply to organisations, to keep your data safe and protect your privacy:

The main examples of the kind of third parties we work with are:

We may also share your data with other trusted third parties, such as:

We will never share your data with third parties for their own purpose. We only share data with trusted third parties that assist us in providing you with our goods and services or help us market and improve our business.

 

4. The legal basis we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

For example, when you tick a box to receive email newsletters in the form of direct marketing.

Contractual obligations

For example, if you place an advert with us we'll collect your contact details to allow us to pass on any enquiries about the advert.

Legal compliance

For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement or government agencies. This helps protect our customers and employees.

Legitimate interest

These specific situations include: Marketing and advertising our products and services, selling and supplying goods and services to our customers, understanding customers specific needs and preferences, improving existing products, protecting customers and employees while maintaining their health and welfare, preventing and investigating crime, handing customer contacts and queries, fulfilling our duties to shareholders or to customers and investors.

 

5. How do we protect your data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using "https" technology.

Access to your personal data is password-protected, and sensitive data such as payment card information is not visible to anyone at Plate Trader Ltd, therefore we are unable to take orders over telephone.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

 

6. How long do we keep your data?

Whenever we collect or process your personal data, we"ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods: 

Orders

When you place an order, we'll keep the personal data you give us so we can comply with our legal and contractual obligations.

Accounting, regulatory requirements and specific laws

Some of these require us to keep you data, such as your address, name and contact details for a certain period of time. We will not keep your data for longer than we need to or are legally obliged to.

 

7. Where will your data be processed?

Sometimes we will need to share your personal data with third parties and service providers outside the European Economic Area (EEA), such as Australia or the USA. This is done so under data protection laws.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

For example, this might be required in order to fulfil your order, process your payment details or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice. 

 

8. What can you do to help protect your data?

You should always be careful when sharing any personal data online. We will never ask you to confirm bank account login details or full account details. See below for information how you can further protect your data:

 

9. Know your rights

An overview of your different rights

You have the right to request:

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact us or write to us at Plate Trader Ltd, 353 Halliwell Road, Bolton, BL1 8DF, United Kingdom. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

 

Any questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

We know it"s a lot of information, so if you have any questions, please contact us and you will be passed onto the relevant department.

Alternatively, you can contact us via post at Plate Trader Ltd, 353 Halliwell Road, Bolton, BL1 8DF, United Kingdom.

This notice was last updated on May 24th, 2018.

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